Drivers – Falcon Taxis

Do's and Don'ts for Taxi and Private Hire Drivers.

Dear Drivers,

If something goes wrong and you call into the office, please remember to communicate with the telephone operators in a professional and respectful manner, just as you expect to be treated. Issues may not be resolved immediately over the phone, and if the operator cannot provide a satisfactory response, you can raise your concerns by emailing the office via the Cordic Driver app. Operators have limited access to information and are unable to assist with matters such as statements, school runs, or completed bookings. They are here to support you with live bookings only. Please note that all calls are recorded, and any unprofessional behavior or abuse will not be tolerated. Thank you for your cooperation.

Falcon247
Management

Do's

Ensure the Vehicle is Safe and Clean

Regularly check for maintenance issues and keep the interior clean for passengers’ comfort.

Display Identification Clearly

Ensure your driver ID badge is visible at all times.

Be Polite and Professional

Treat all passengers with respect, greet them courteously, and provide assistance when necessary.

Follow Road Safety Laws

Adhere to speed limits, avoid reckless driving, and keep distractions to a minimum.

Confirm Passenger Details

Verify booking details (name, destination) to ensure you have the correct passenger.

Offer Help with Luggage

Assist passengers with heavy bags or shopping when needed.

Respect Privacy

Keep conversations friendly but respectful, and allow passengers to set the tone of interaction.

Safeguard Vulnerable Passengers

Be aware of safeguarding responsibilities, especially with children, elderly, or vulnerable passengers.

Plan the Journey Smartly

Use GPS or local knowledge to take efficient routes, considering traffic conditions.

Report Suspicious Activity

Notify relevant authorities if you encounter any situation that seems dangerous or illegal.

Don'ts

Don't Ask Personal Questions

Avoid overly personal topics, which might make passengers uncomfortable.

Don't Refuse Short Journeys

Unless there is a valid safety concern, do not refuse passengers based on journey length.

Don't Overcharge

Stick to the metered fare or agreed price and provide a receipt if requested.

Don't Use Mobile Phones While Driving

Avoid using your phone without hands-free equipment.

Don't Drive Under Influence

Never drive under the influence of alcohol or drugs

Don't Play Loud or Inappropriate Music

Keep volume low or off if passengers prefer quiet, and avoid any music that might offend.

Don't Engage in Arguments

If a conflict arises, keep calm, avoid escalating the situation, and contact authorities if necessary.

Don't Smoke or Allow Smoking

Smoking in the vehicle is illegal and creates an uncomfortable environment.

Don't Discriminate

Never refuse a passenger based on race, disability, gender, or any other characteristic.

Don't Ignore Safety Concerns

If a passenger appears in distress or is vulnerable, take appropriate steps, such as contacting authorities or ensuring they are safely dropped off.

Customer Interaction and Safeguarding Responsibilities

Taxi and private hire drivers must always respect the privacy and comfort of their passengers. Personal questions that could make passengers feel uncomfortable should be avoided, and drivers should remain mindful of their role in safeguarding. This means ensuring that all passengers, especially children and vulnerable individuals, feel safe and secure during their journey. Being a taxi driver in the UK carries a responsibility beyond simply transporting people—it means contributing to a safe and welcoming community where everyone can travel