Driver Instructions – Airport Bookings & Early Morning Pickups

Sign In on Time
- When you are allocated an airport booking, you must sign into the system promptly.
- Ensure you are signed in before the job’s fire time. Failure to sign in on time may result in the booking being reassigned to another driver.
Prepare Your Vehicle
- Make sure your car is fuelled up, clean, and ready for passengers before the pickup time.
- Double-check that any amenities expected by airport passengers (e.g., water, phone chargers) are available.
Punctuality
- Airport customers expect timely and professional service.
- Plan your route in advance to allow for traffic, weather, or other delays so that you arrive at the pickup location on time.
Airport Waiting Time
- We allow 45 minutes of free waiting time after the flight lands.
- If a customer is delayed or held up at the airport, do not complain about the wait.
- Ensure the customer is comfortable and seated in the vehicle.
- Politely inform them that any waiting beyond 45 minutes will incur waiting time charges.
- If the customer does not accept this, refer them to the office for resolution.
Customer Service
- Always be polite, professional, and helpful.
- Assist with luggage if needed and ensure passengers are comfortable.
System Compliance
- Keep your status in the booking system updated at all times.
- Only accept jobs you can realistically fulfil to avoid cancellations or delays.
Consequences
- Being late to sign in, failing to prepare your vehicle, or mishandling airport waiting procedures may lead to bookings being reassigned.
- Consistently failing to meet these standards may result in review or disciplinary action.

Remember: Airport passengers expect reliability, comfort, and professionalism. Proper preparation and courteous handling of waiting time ensures a smooth experience for both you and the customer.

Here’s a quick, up-to-date rundown of car set-down (drop-off) and pick-up charges at the four big London airports:

London Heathrow (LHR)

Drop-off (terminal forecourts): £6 per entry. Pay online/phone by midnight the next day (ANPR—no pay machines). Blue Badge exemptions apply. (Heathrow Airport)
Pick-up (Short Stay car parks): from £7.50 for 0–29 mins, then £11.50 (30–44 mins), £14.50 (45–59 mins), £18.50 (1–2 hrs). No pick-ups on forecourts. (Heathrow Airport)
Free alternative: Park & Ride (formerly Long Stay)—up to 29–30 mins free, then drive-up rates (e.g., ~£9.40 for 30–119 mins depending on terminal page). Shuttle to terminals included. (Heathrow Airport)

London Gatwick (LGW)

Drop-off (terminal forecourts): £7 for 10 mins, then £1 per extra minute up to 20 mins; max stay 30 mins, max daily £27. Pay by midnight the next day. Blue Badge holders can register for exemption. (Gatwick Airport)
Pick-up (Short Stay car parks): £7 up to 30 mins, £10 (31–60 mins), £15.50 (1–2 hrs), etc. (Gatwick Airport)
Free alternative: Long Stay—first 2 hours free, with shuttle to terminals. (Gatwick Airport)

London Stansted (STN)

Drop-off (Express Set Down – forecourt): £7 up to 15 mins, £25 over 15 mins (max stay 30 mins). £20 re-entry within 30 mins. Pay online/phone by midnight the next day (barrierless ANPR). Drop-off only. (Stansted Airport)
Pick-up (Short Stay – Orange/Green/Blue): £10 up to 30 mins, £18 (up to 1 hr), £22 (up to 2 hrs), £35 (up to 4 hrs). (Stansted Airport)
Free alternative: Mid Stay—first 60 mins free, then £5 for the next hour; £40 re-entry within 1 hr. Shuttle provided. (Stansted Airport)

London Luton (LTN)

Drop-off (Drop Off & Pick Up Zone by terminal): £5 for 5 mins, then £1 per extra minute, max stay 20 mins (current as of 22 Sept 2025). Heads-up: Luton has announced a new location & tariff from 1 Oct 2025 (moving to Terminal Car Park 2 with £7 for 10 mins + £1/min thereafter). (London Luton Airport)
Pick-up: Use Mid Stay (15 mins free) or Long Stay (1 hour free; £7 for 1–2 hrs) and then meet passengers; both have shuttle options. (London Luton Airport)
Other on-the-day prices (useful if you overstay): Mid Stay shows £6 at 30 mins; £15 for 30–60 mins. Terminal Car Park 1 (closest) starts £11 up to 30 mins. (London Luton Airport)

If you want this formatted as a printable one-pager (or tailored for a specific date you’re driving), say the word and I’ll pop it into a neat sheet.

Airport Set-Down & Pick-Up Policy (Company / Rental Vehicles)

This guidance applies to all drivers using a rented vehicle from Falcon247 or using a Falcon247 company car.

Heathrow (LHR)

Drop-off (set-down): £0 — you do not pay the £5.00 set-down fee.
Pick-up: Use the car park and pay £7.50.

Gatwick (LGW)

Drop-off (set-down): £0 — you do not pay the £5.00 set-down fee.
Pick-up: Use the car park and pay £7.00.

Stansted (STN)

Drop-off (set-down): £7.50 — fee applies.
Pick-up: £7.50 — fee applies.

Luton (LTN)

Confirm with the customer where they want to meet:
- Free car park area: Use it if the customer agrees (no fee).
- Express parking: If requested, there is a £5.00 charge.

Paying the fees (Luton Airport)

You must charge the customer for Express Parking and pay the fee online.
If the customer has already paid, you should still pay online; the amount will be credited back to you.

Reimbursement note

All car-parking fees and any other out-of-pocket expenses you pay will be credited on your weekly statement and will appear under the “Acc Exp” or “CC Exp” column.

London Charges — Congestion Charge (Falcon247 Vehicles)

This applies when you’re driving a rented vehicle from Falcon247 or a Falcon247 company car.

You don’t need to take any action for the London Congestion Charge.
Falcon247 will handle the Congestion Charge on your behalf.
No payments or registrations are required from you for these vehicles.